Job Description

Job Responsibilities:

• Receive, unpack, and validate customer devices in the system
• Engage with customers regarding equipment status and processing
• Perform accurate data entry of device and customer information
• Handle customer assets with care and professionalism
• Collaborate with FTC Service & Sales Teams and direct customer contacts
• Meet ISO9001 and internal service level objectives
• Interface assertively and positively with FTC personnel
• Maintain accountability for workflow and results
• Use FTC’s Oracle-based Service Operating System
• Adhere to company policies and service cycle targets
• Demonstrate flexibility and positivity during peak periods (overtime may be required)

Skills:

• Typing speed of at least 30 WPM
• Excellent written and verbal communication
• Strong organizational and multitasking skills
• Ability to address service-level challenges across all FTC personnel
• Experience in fast-paced environments with time-sensitive goals
• Proficiency in Google Suite and Microsoft Excel
• Willingness and ability to learn new systems quickly
• Accountability and self-motivation
• Effective problem-solving skills
• Ability to lift boxes up to 35 lbs
• Initiative and sound decision-making with minimal supervision
• Team player and self-sufficient contributor
• Strong work ethic and professional demeanor

Education/Experience:

• Proficiency in Google Suite and Microsoft Excel
• Typing speed of at least 30 WPM
• Ability to lift up to 35 lbs
• Strong written and verbal communication skills
• Organizational skills and multitasking ability
• Customer service experience
• Team collaboration
• Answering and filtering incoming calls
• Ability to work in a fast-paced environment under time constraints
• Learn and use FTC Service Operating Systems (Oracle, Excel, Salesforce, Dialpad)
• Follow detailed work instructions
• Accountability and reliability
• Positive attitude under pressure
• Individual contributor and team player
• Decision-making with minimal supervision over time
• Strong work ethic and problem-solving skills

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