California Bathrooms is hiring a Call Center Service Associate to join our growing San Diego team.
We are an established, multi-million-dollar bathroom remodeling company completing hundreds of projects each year. We invest heavily in marketing and generate a steady flow of homeowners interested in remodeling their bathrooms.
We are looking for someone who is great on the phone, highly organized, competitive, dependable and comfortable asking for the appointment.
This is not a traditional customer-service-only position.
Your job is to provide an excellent first experience for homeowners while turning qualified leads and previous opportunities into scheduled appointments for our sales team.
$22–$30 per hour, depending on experience
PLUS commission/bonuses for:
Qualified appointments set
Appointments that are held and demonstrated
Rehashed appointments generated from previous leads and unsold opportunities
Strong performers have the ability to earn significantly more than their hourly base through commissions and bonuses.
You will be one of the first people homeowners speak with when they contact California Bathrooms.
Your responsibilities will include:
Answering inbound calls from homeowners
Calling new leads quickly after they are received
Asking questions to understand the homeowner's remodeling needs
Educating homeowners about California Bathrooms and our remodeling services
Scheduling qualified in-home appointments for our sales team
Confirming upcoming appointments
Following up with leads who haven't scheduled yet
Rehashing older leads and previous opportunities
Rescheduling canceled or missed appointments
Maintaining accurate notes and lead status inside our CRM
Following established call scripts and lead-setting procedures
Communicating with sales and management when issues arise
Providing a professional, first-class customer experience from the first phone call
We're looking for someone who is comfortable talking with people and isn't afraid to pick up the phone.
The right person is:
Confident and professional on the phone
Friendly without sounding scripted
Comfortable asking questions and guiding a conversation
Comfortable asking homeowners to schedule an appointment
Persistent without being pushy
Competitive and motivated by performance incentives
Extremely dependable
Organized and detail-oriented
Able to follow a defined process
Comfortable working inside a CRM
Able to manage multiple leads and follow-ups throughout the day
Coachable and willing to improve
Previous experience in one or more of the following is preferred:
Call center
Appointment setting
Inside sales
Home improvement
Remodeling
HVAC
Roofing
Solar
Windows
Plumbing
Real estate
Automotive sales/service
Customer service
Home improvement experience is a plus but is not required.
If you're excellent on the phone and know how to build rapport, follow a process and ask for an appointment, we can teach you the bathroom remodeling business.
We measure performance.
You'll know exactly what's expected of you, including:
Speed-to-lead
Contact rate
Appointment-set rate
Appointment confirmation rate
Held appointments
Rehashed appointments
Follow-up activity
CRM accuracy
Call quality
We don't believe in leaving employees guessing about whether they're performing well.
Steady lead flow.
We invest heavily in marketing and generate leads from multiple sources.
Performance is rewarded.
Your compensation isn't limited to your hourly wage. Strong appointment setters can earn additional income through commissions and bonuses.
Professional systems.
We use established processes, CRM systems, call tracking and performance reporting to help our team succeed.
Training.
We'll teach you our products, customer experience standards and appointment-setting process.
Opportunity to grow.
As the company grows, strong performers will have opportunities to advance into senior call center, sales support, training and management positions.
A company that cares about the customer experience.
We believe the homeowner's experience starts with the very first phone call.
Full-time position.
Availability during normal business hours is required, with occasional flexibility based on lead volume and customer needs.
San Diego, California
We need someone who can join the team quickly and begin contributing.
If you're confident on the phone, competitive, organized and enjoy turning conversations into appointments, we'd like to hear from you.
When applying, please include a short explanation of your previous phone, sales, appointment-setting or customer-service experience.
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